Rav Moshe Feinstein, zt"l, was affectionately known to all to be a model of having kindness, compassion, & concern for others. Once, someone whom Rav Moshe had never met, sent him a letter of apology for having spoken disrespectfully concerning one of the Rav's Rabbinic rulings.
The man wrote that he was so troubled by what he had said that he had difficulty sleeping at night, and he begged Rav Moshe for forgiveness.
Of course, Rav Moshe (who once said that he had never held a grudge against anyone) forgave the man. But to Rav Moshe, that was not sufficient enough. It was imperative that he put the man's mind at ease as quickly as possible.
Using the envelope's return address, Rav Moshe obtained the man's phone number and called to tell him that he had forgiven him.
Rav Moshe Feinstein clearly went above and beyond when it came to the care and sensitivity of others!
Torah U’Tefila as compiled by Rabbi Yehuda Winzelberg
